Senior HR Business Partner

Date: Mar 18, 2023

Location: Burnaby, British Columbia, Canada

Company: Trans Mountain

Trans Mountain operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 300,000 barrels of petroleum products each day through 1,150 kilometres of pipeline in Alberta and British Columbia, and 111 kilometres of pipeline in Washington state.


Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.


Reporting to the Lead, HR Business Partnerships, the Senior HR Business Partner will provide a broad range of expertise, counsel, and advice that attracts, retains, and builds our talent pipeline.  The Senior HR Business Partner is responsible for providing decision support and counsel to leaders and business groups specific to the areas of workforce planning, conflict management, risk mitigation, talent management, performance management, employee relations which includes the development, refining, and interpretation of human resources policies, practices, and procedures.  Responsibilities also include conducting or facilitating training, investigations, organizational design, diversity, and Employment Equity obligations.


The nature of work requires multiple simultaneous deadlines, the management of highly complex and confidential issues, and in some cases conflicts that require direct involvement and resolution. The work environment includes a high volume of work/projects, a wide diversity of responsibilities, and added complexity of work fulfilled by a generalist. This position will have a direct impact on Department senior leadership and the workforce to achieve their strategic business goals and improve retention and engagement. This position will also have an impact on Organizational wide HR programs, policies, practices, and project initiatives.


Clients include both a broad range of leaders (i.e., Executive, Senior/Management, and Supervisory) and the workforce across Trans Mountain’s departments. The main purpose of this role is to provide credible and expert HR advice, apply sound judgment, influence, negotiate boundaries, project leadership, and resolve a broad range of issues from straightforward (policy) to more complex HR issues and conflicts regarding impacting the department’s workforce. Other key contacts involved with the strategic design and implementation of quality programs and services for Trans Mountain and TMEP’s workforce will include HR Centres of Expertise (CEOs) and other Corporate Services Partners and External Stakeholders.


This position will experience peak periods of high-volume workload where additional hours will be required. While most work is conducted during business hours, some availability outside of work hours, for consultation, is probable.


This position will be based out of the Burnaby Regional Office.


Key Responsibilities:

  • Provides expertise, guidance, oversight, and implementation, of Human Resources programs, policies, practices, systems, and services for a designated business portfolio;
  • Oversee end-to-end delivery of all programs, policies, systems, and services for Trans Mountain departments;
  • Counsel and advise leaders concerning workforce planning for both strategic and tactical aspects with the understanding of internal and external market conditions and considerations while monitoring and tracking progress;
  • Coach leaders in employee relations which include career development, performance management, progressive discipline, and termination procedures when appropriate; 
  • Facilitates legal and executive review when required;
  • Provide Human Resources expertise, advice, and support to leaders and employees by providing counsel and direction concerning the interpretation and application of company policies. This could include leading or assisting in various emerging projects that could include research or recommendations while understanding the impact on the business;
  • Partner with the business to support the development of engaged high-performing teams;
  • Identify, research, and recommend policy enhancements, requirements, or development to ensure consistency throughout Trans Mountain while ensuring alignment with regulatory compliance and legal requirements;
  • Facilitate conflict resolution and lead investigations and report writing as required in a practical, expedient, and discreet manner and report back to the Ethics Committee including recommendations to address workplace issues;
  • Build and cultivate positive, trust-based working relationships across the business and with colleagues;
  • Understand Base business strategy, operational plans, financials, history, and culture to inform, influence, engage and operationalize HR programs and solutions;
  • Maintain customer satisfaction and identify performance gaps, and emerging trends, and recommend solutions for consideration;
  • Utilize solid business and people acumen and practical experience to dig deeply into issues and develop fit-for-purpose solutions that build culture and drive high-performance;
  • Recommend and influence creative and practical solutions to complex and/or new situations;
  • Broker relationship between the business and HR to evaluate and secure specialized resources and services, which include vendors for training, compliance, or recruitment;
  • Influences the design and continuous improvement of HR programs contributing deep understanding of client needs and priorities;
  • Champion and support the implementation of our inclusion, diversity, and equity programs across our organization;
  • Ensure that the general administration and HR implications of change efforts are understood and supported within the Business, and vice versa;
  • Communicate HR policies, programs, and procedures to ensure Business understanding and commitment;
  • Provide HR advice, services, and process support that comply with appropriate legislation (i.e., Privacy, Human Rights, etc.), other governing documents, as well as confidentiality and organizational values; and
  • Identify and drive the communication and sharing of information and learning across functions to facilitate continuous improvement (i.e., HR, Facilities, IT).


Qualifications and Professional experience requirements:

  • Bachelor's degree in a relevant field (e.g., Human Resources, Business Administration, Social Sciences) or equivalent combination of education and experience;
  • Minimum of 10 years of related experience in a complex human resources generalist capacity;
  • Chartered Professional in Human Resources (CPHR) designation is an asset;
  • Knowledge of best practices in HR areas such as Employee and Labor Relations, Talent Management and Organizational Development, Compensation and Total Rewards, Wellness and Disability Management;
  • Knowledge, interpretation, and application of all applicable Human Resource legislation, policies, processes, and practices.  I.e., Employment Standards Code, Freedom of Information and Protection of Privacy Act, Human Rights Legislation;
  • Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory and legislative requirements, and information affecting the client’s environment;
  • Proven relationship management, consulting, and teamwork expertise;
  • Proven ability to use metrics and data to support strategic analysis and decision making;
  • Excellent oral, written communication, and presentation skills;
  • Strong project management skills and execution skills to ensure successful delivery/implementation of HR projects, processes, and policies;
  • Highly functional in Microsoft Word, Excel, Outlook, PeopleSoft, or HRIS;
  • Other key attributes:
    • Focus on service delivery and commitment to results;
    • Innovation and creative thought leadership;
    • Adaptability and change leadership;
    • Sound judgment and decision-making skills;
    • Advising and Influencing;
    • Coaching, mentoring, and conflict management;
    • Promotes inclusiveness and diversity; and
  • Commitment to the highest level of integrity and confidentiality – we are the stewards of highly sensitive and confidential information and matters and our reputation and credibility depends on this commitment.


We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.


A Rewarding Opportunity


We offer:

  • Valuable experience providing opportunity for professional development and career advancement;
  • An opportunity to engage with and learn from some of the most talented and experience people in the business;
  • Competitive compensation;
  • Comprehensive benefits programs including flexible benefits, pension and savings plans
  • A place to share a sense of purpose and build relationships;
  • Meaningful work that makes a difference;
  • An opportunity within the Canadian energy industry.


We value:

  • The health, safety and wellness of everyone working in our company;
  • Meaningful participation from Indigenous and local communities;
  • The commitment and resilience of our people;
  • Collaboration and achieving success together. 


In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain existing, and expansion, pipeline corridor.


In Alberta, the existing pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).


In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.


Our Commitment to Diversity and Inclusion

Trans Mountain is committed to supporting diversity and individual differences.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  Trans Mountain welcomes new team members from traditionally underrepresented groups, including women, Indigenous Peoples, members of visible minorities and persons with disabilities.