IT Business Analyst

Trans Mountain operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 300,000 barrels of petroleum products each day through 1,150 kilometres of pipeline in Alberta and British Columbia, and 111 kilometres of pipeline in Washington state.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.

The IT Business Analyst works to improve the capability, effectiveness, and efficiency of business processes through the provision of information systems that provide automated functionality. Ensure information systems continue to function and add value through day-to-day maintenance, support, enhancement, troubleshooting, and upgrading as required. This role manages business expectations and helps mature the business process management practice around the use of the ERP.

Key Responsibilities:

• Lead technical and functional input to business areas to help identify and develop system enhancements opportunities and identify business process improvements while ensuring that alternative solutions to customization requests have been fully investigated.   
• Lead business users in defining and translating business needs into technical requirements. Map business processes and validate business processes into a "To-Be" state. Define, translate and validate different business area functions and communicate risks and impacts across the business areas and functions.         
• Work with the business to identify solutions that will meet the business needs; ability to translate business side and IT side while remaining somewhat impartial.           
• Partnering with the business to ensure business needs are met while maintaining requirements/integrity of business systems. Educating the business users on the functionality business systems to assure the business is optimizing their use of the systems.          
• Lead the system upgrades by leading and coordinating the external providers, internal IT resources and impacted business areas in addition to developing and leading testing by the business.
• Provide a single point of contact for the business and work closely with a technical resource(s) around technical investigation to identify root causes, creating plans and mitigation for user processes. Lead issue resolution with appropriate levels of urgency with customers, help desk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.          
• Lead and maintain current and timely communications across the business on matters of mutual interest and importance and ensure documentation is properly initiated, authorized and maintained.
• Knowledge and experience with operational support of application systems using development and maintenance best practices;
• Business analysis experience – understanding the business domain, drawing out requirements, communicating, managing expectations and documentation.
• Business process analysis, systems analysis, project management, change management.

Qualifications and Professional Experience:

• Bachelors: Business Administration, Commerce, Computing Science, Computer Engineering, or Management Information Systems.
• Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory and legislative requirements, and information affecting the client’s environment
• Knowledge and experience with operational support of application systems using development and maintenance best practices;
• Business analysis experience – understanding the business domain, drawing out requirements, communicating, managing expectations and documentation.
• Business process analysis, systems analysis, project management, change management.
• Proven relationship management, consulting, and teamwork expertise.
• Excellent oral, written communication, and presentation skill.
• Commitment to the highest level of integrity and confidentiality.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together. 

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain existing, and expansion, pipeline corridor.

In Alberta, the existing pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Diversity and Inclusion

Trans Mountain is committed to supporting diversity and individual differences.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  Trans Mountain welcomes new team members from traditionally underrepresented groups, including women, Indigenous Peoples, members of visible minorities and persons with disabilities.