IT Deskside Services, Summer Student

Date: Jan 23, 2023

Location: Calgary, Alberta, Canada

Company: Trans Mountain

Trans Mountain operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 300,000 barrels of petroleum products each day through 1,150 kilometres of pipeline in Alberta and British Columbia, and 111 kilometres of pipeline in Washington state.


Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.


As an IT Deskside Services, Summer Student with Trans Mountain, you’ll have the opportunity to work with a dynamic and fast-paced group of Information Systems & Technology (IS&T) experts. The successful candidate will be given a holistic view of what it takes to operate effective technical support, and they can expect to learn and be exposed to several different technologies.


This position is based in our Calgary office and will report to the Manager, Technical Systems and Services. 

Duration: May 1, 2023 to August 31, 2023


Key Responsibilities:

  • Assist in the coordination and preparation of replacement technology to address the need for Hardware lifecycle management of end user devices;
  • Ensure Desktop imaging and patching is completed and tested within the prescribed documentation;
  • Build and deploy new user devices as needed for the onboarding process and lifecycle refresh;
  • Collaborate with internal IT staff including Infrastructure, Information Security, and Applications teams;
  • Engage with business users and internal stakeholders to coordinate device replacement and troubleshooting, while delivering a great user experience;
  • Manage workloads through centralized IT service management system (ServiceNow);
  • Perform asset management functions to track the inflow and outflow of IT hardware; and
  • Assist with other team functions and provide support as necessary.


Qualifications and Professional Experience:

  • Enrolled in a Computer Science, Information Technology, or Information Systems program with an accredited institution, with at least one year of study completed;
  • Strong interest in IT operations as a future career path;
  • Proficient with Microsoft Office applications: Word, PowerPoint, Excel, Outlook;
  • Must be a team player with a positive attitude;
  • Self-motivated, capable of performing tasks with minimal supervision;
  • Able to prioritize and handle multiple tasks;
  • Attention to detail is critical;
  • Ability to work well under pressure and handle strict deadlines;
  • Strong organizational skills;
  • Ability to work in a fast paced and dynamic environment; and
  • Must be a problem solver with the ability to find resolutions.


Other Requirements and Information:

  • Must be enrolled in an accredited post-secondary institution and return to full time studies in the Fall
  • This role is fully in office, and requires on-site attendance for the duration of the summer term


We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.


A Rewarding Opportunity


We offer:

  • Valuable experience providing opportunity for professional development and career advancement;
  • An opportunity to engage with and learn from some of the most talented and experience people in the business;
  • Competitive compensation;
  • A place to share a sense of purpose and build relationships;
  • Meaningful work that makes a difference;
  • An opportunity within the Canadian energy industry.


We value:

  • The health, safety and wellness of everyone working in our company;
  • Meaningful participation from Indigenous and local communities;
  • The commitment and resilience of our people;
  • Collaboration and achieving success together. 


In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain existing, and expansion, pipeline corridor.


In Alberta, the existing pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).


In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.


Our Commitment to Diversity and Inclusion

Trans Mountain is committed to supporting diversity and individual differences.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  Trans Mountain welcomes new team members from traditionally underrepresented groups, including women, Indigenous Peoples, members of visible minorities and persons with disabilities.