Manager, HR Operations

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.  

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. 

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.

Reporting to the Director, Total Rewards, the Manager, HR Operations will be accountable for the systems, processes, internal controls, data privacy requirements, and records management processes for all Trans Mountain workforce information. The role will also hold functional leadership accountability for Payroll, HRIS, and HR Operations.

This role is classified as “Office First” under the company’s Where We Work policy, and the successful incumbent will work full-time out of the company’s Calgary office.

Key Responsibilities Include:

• Establish and maintain a high-performance and engaging culture within Payroll and HR Operations, fostering collaboration and innovation.
• Identify areas and opportunities for efficiency and work collaboratively with both the HR team and the IT department to implement.
• Optimize HR technology and identify opportunities to streamline HR Operations through automation and system enhancements.
• Collaborate with IT and external vendors to optimize HR technology solutions
• Serve as a focal point of contact for escalation of challenging operational or service delivery issues and communicating/resolving/coordination of issue resolution with other teams.
• Support the team in fostering and building collaborative, supportive relationships with assigned clients and providing high-level customer service.
• Ensure excellence in operational delivery and support to leaders and employees in alignment with overall company business strategies.
• Build strong working relationships within the team and with HR leaders to ensure the function is delivering value.
• Analyze HR operations and payroll workflows and identify areas for improvement or enhancement. Ensure core HR systems are optimally configured for maximum efficiency, performance, and data accuracy.
• Provide expert advice and strategic guidance on complex HR systems and operational matters to HR leadership, and collaborate effectively with IT leadership to effectively implement solutions.  
• Ensure compliance with all relevant employment/payroll/privacy laws, regulations, and company policies. Enhance policies and practices to further improve compliance.
• Provide management oversight of the Payroll function, ensuring accurate and timely processing of salary, benefits, taxes, remittances, and other deductions in compliance with company policies and legal requirements in Canada and the U.S.
• Ensure accurate, efficient, and systematic record keeping.
• Liaise with auditors and manage payroll audits, in partnership with Payroll Lead.
• Develop and implement HR operational strategies, policies, and procedures that align with the company’s goals and enhance operational efficiency.
• Develop and implement strategies to streamline HR operations, increase data accuracy, and enhance service delivery in key employee lifecycle processes (hiring, onboarding, worker changes, terminations, offboarding).
• Support related change management solutions

Qualifications and Desired Skills

• Experience managing/overseeing Canadian/US payroll an asset.
• Bachelor’s degree in a related field.
• 10+ years of related and progressive experience with an impeccable record.
• Proven experience (over 5 years) in leading successful and engaged HR teams and managing HR Operations/HRIS functions.
• Must be analytical with a quantitative mindset.
• Strong problem-solving, project management and strategic thinking capability.
• Strong communication and presentation skills when working with high-level internal stakeholders.
• Ability to influence and develop collaborative working relationships with multiple partners.
• Ability to thrive in a fast-paced, multi-tasking environment.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• High attention to detail, with the ability to manage multiple priorities effectively.
• Demonstrates a high level of emotional and situational awareness and can navigate complex human challenges.
• Excellent active listening and conflict resolution skills.
• Experience with HRIS and/or Payroll systems implementation.
• Excellent interpersonal skills, ability, and passion for connecting and developing rapport with a variety of people and inspire and influence others across diverse demographics and perspectives.
• Ability to act with tact, good judgement, discretion and a high standard for stewardship in maintaining confidentiality and privacy of all data and information.
• Positive approach, outlook, and attitude to identify opportunities and effectively solve problems.
• Strong verbal and written communication, presentation and business writing skills, and strong executive presence with great attention to details.
• Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables with a sense of urgency.
• A critical thinker with a demonstrated ability to manage projects, develop workflows, project plans and delegate accordingly to ensure projects meet the agreed upon deadlines.
• Ability to cultivate meaningful relationships and work effectively with cross-functional teams while remaining decisive and displaying sound judgement.
• Experience with Microsoft D365 and/or ADP Workforce Now an asset.
• Knowledge of Canada Labour Code an asset.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together. 

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.