Manager, Solution Delivery

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.  

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. 

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary Head Office                          

Department: IT Solutions Delivery & Support       

Reports to: Director, Solutions Delivery & Support       

Worker Type: Employee

Schedule Type: Full-time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Solution Delivery. In this position, you will play a key role in leading end-to-end IT solutions that align with business needs. This role oversees project management, solution architecture, development, deployment, and transition to support, working closely with business stakeholders, IT teams, and vendors to deliver high-quality technology solutions.

Key Responsibilities

• Lead end-to-end delivery of solution implementations, enhancements, and upgrades from intake through deployment and transition to support.
• Define scope, success measures, timelines, and resourcing with business stakeholders.
• Guide teams through requirements, design, configuration/development, testing, and deployment.
• Ensure delivery aligns with SD&S standards, project governance, and business priorities.
• Lead, coach, and develop a team of developers, analysts, and delivery resources, including contractors.
• Set goals, hold regular 1:1s, and complete performance and development planning.
• Assign and balance work across projects and support to meet timelines and service needs.
• Promote knowledge sharing, cross-training, and standard ways of working to reduce single points of failure.
• Support Capex and Opex forecasting, tracking, and variance management for delivery work.
• Manage resourcing, capacity, and the vendor/contractor mix to deliver value cost-effectively.
• Help prioritize investments based on business value, risk, and operational needs.
• Enforce delivery standards, solution architecture alignment, and quality gates.
• Ensure solutions are secure, supportable, and designed for operational reliability.
• Support portfolio governance – standards, rationalization, and evaluation of new capabilities.
• Partner with business, application, and technical leaders to translate needs into practical, supportable solutions.
• Run status reporting and stakeholder communications; manage risks, dependencies, and change control.
• Coordinate user acceptance testing, documentation, and knowledge transfer.
• Manage delivery partners, contractors, and software vendors against scope, timeline, and cost commitments.
• Define and monitor statements of work and service expectations.
• Act as an escalation point for delivery-related risks and issues, driving timely, accountable resolution.
• Oversee transition from delivery to support, including documentation, handover, and readiness.
• Balance delivery demand with application support capacity to protect service stability.
• Capture lessons learned and drive continuous improvement in delivery practices.
• Track and report delivery KPIs – on-time, on-budget, quality, and adoption.
• Support delivery and service reviews and continuous improvement initiatives.

Qualifications and Professional Experience

• Post-secondary education in Computer Science, Business, Engineering field, or related discipline.
• Minimum of 10 years’ work experience in Business Application Development, Delivery or Support.
• Demonstrated leadership and coaching capabilities.
• Knowledge and experience in application systems analysis, architecture, design, development, and business requirements gathering and documentation.
• Strong project delivery skills using agile and/or waterfall methodologies, including scope, schedule, risk, stakeholder, and change management.
• Experience managing vendors and contractors, including statements of work, service expectations, and delivery governance.
• Working knowledge of IT service management practices, including incident, problem, and change management.
• Strong financial and resource management skills, with analytical problem-solving and root-cause thinking.
• A supportive and collaborative leader with strong people management skills, who values mentoring and coaching to build high-performing teams, communicates with empathy and clarity in challenging situations, and adapts with agility as business needs evolve.
• Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
• Excellent communication skills, with the ability to convey information clearly, respectfully and professionally.
• Highly organized, with the ability to prioritize work, meet deadlines, and maintain strong attention to detail in fast-paced settings.
• Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

• Willingness and ability to travel as required.
• May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together. 

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.