Senior HR Operations Analyst

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.  

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. 

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB                                      

Department: Human Resources              

Reports to: Manager, Pension, Benefits & Governance

Worker Type: Employee   

Schedule Type: Full-time  

Work Setting: In-office     

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior HR Operations Analyst. In this position, you will play a key role in delivering HR operations services and for the integrity of employee and contractor data. The role acts as a senior resource and backup to the HR Operations Analysts, providing guidance on complex transactions and issues and stepping in to complete analyst work when needed. This position offers the opportunity to work closely with HR, HR Reporting, Payroll, Finance, IT, and business leaders, to support data entry, audits, process documentation, and continuous improvement initiatives that support effective HR service delivery and modernization.

The successful candidate will be assigned to support strategic project-related work, and other business priorities as organizational needs evolve.

Key Responsibilities

• Act as a senior resource and backup for the HR Operations Analysts, providing guidance on complex transactions, inquiries, and data issues, and stepping in to complete analyst work when needed to maintain service levels and timelines.
• Ensure employee data integrity in D365 Talent, including data entry for employee and contractor lifecycle changes (hires, terminations, promotions, retirements, position changes, pay changes, etc.), and follow up with leaders and HR teams to confirm information and backup are accurate and complete.
• Support management of the shared mailbox, prioritizing data entry so worker onboarding is not delayed, proactively managing extensions and contract expirations, and ensuring tickets assigned to the team for worker lifecycle changes are closed in a timely manner.
• Maintain employee data filing and process documentation following ICFR controls; participate in ICFR audits and internal HR data audits, including checks that D365 and ADP data are in sync.
• Troubleshoot ServiceNow ticket workflows related to worker lifecycle, and work with the IT applications team and stakeholders on solutions when D365 data does not flow correctly to downstream applications.
• Manage service volumes, deadlines, and recurring deliverables; prioritize workload and escalate risks or decisions as appropriate.
• Contribute to continuous improvement initiatives that simplify HR processes, strengthen controls, and improve the employee and leader experience.
• Support HR modernization, system enhancements, testing, implementation, and change activities, ensuring operational requirements are understood and incorporated.

Qualifications and Professional Experience

• Post-secondary education in Human Resources, Business, or a related discipline; a degree in Human Resources or Business Administration is preferred.
• 10+ years of progressive experience.
• Strong knowledge of HR operations, employee data administration, position management, organizational structures, and data governance.
• Ability to set priorities, manage deadlines, and build consistent and collaborative ways of working.
• Strong analytical and problem-solving skills with the ability to interpret employee, position, and organizational data.
• Experience with Microsoft Dynamics 365 (Talent) or a comparable HR system, including employee data, workflows, and position management; working knowledge of ADP, ServiceNow, and Org Plus is an asset.
• Advanced proficiency with Excel and data analysis tools; experience using Power BI for data audits and workflow or process automation is an asset.
• Strong attention to detail and a commitment to confidentiality, data accuracy, documentation, controls, and audit readiness.
• Strong communication, diplomacy, and relationship-management skills, with the ability to work effectively at all levels and across HR, Payroll, Finance, IT and business teams.
• Demonstrated experience in HR operations, working collaboratively with HRIS or shared-services teams.
• Ability to balance operational delivery, changing priorities, employee and leader needs, and project work in a fast-paced environment.

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together. 

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.