Manager, Media, Social & Issues Management

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.  

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. 

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary Head Office                          

Department: Public Affairs

Reports to: Director, Corporate Communications            

Worker Type: Employee   

Schedule Type: Full-time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as Manager, Media, Social & Issues Management. In this position, you will play a key role in protecting and enhancing Trans Mountain’s reputation by leading media relations, social media and issues management strategies in a highly scrutinized and rapidly evolving environment. The successful candidate will demonstrate strong strategic communications counsel, media relations expertise, issues and crisis management experience, digital and social media knowledge, and sound judgment in assessing reputational risk and stakeholder impacts.

Key Responsibilities

• Lead the strategy, planning and execution of Trans Mountain's media relations program, including media monitoring, analysis, reporting, training and proactive outreach.
• Develop, maintain and strengthen relationships with key media contacts to support accurate, balanced and timely coverage.
• Lead the strategy, planning and day-to-day operations of Trans Mountain’s corporate social media channels, leveraging audience insights, analytics and emerging platform trends.
• Oversee enterprise social listening and digital intelligence programs to inform content strategy, identify emerging issues and support reputation management.
• Champion and govern social media practices across the organization, including policy development, employee engagement and alignment with corporate communications objectives.
• Serve as a key communications lead within the corporate issues management framework, proactively monitoring and identifying emerging issues, providing strategic advice and recommendations on reputational risks and corporate responses.
• As a member of the Crisis Communications team, lead media and digital communications during issues and crisis events in alignment with the ICS model and Trans Mountain's Crisis Communications Plan.
• Lead cross-functional collaboration with Public Affairs, Regulatory, Legal, Operations and other business partners to develop corporate positions and communications strategies on high-profile issues.
• Provide leadership, coaching, performance management and professional development for direct reports while fostering a high-performing, collaborative and accountable team culture.

Qualifications and Professional Experience

• Post-secondary education in Communications, Political Science, Public Relations, Public Policy and Administration, or related discipline.
• International Association of Business Communicators (IABC) or Canadian Public Relations Society (CPRS) professional designations an asset.
• Minimum 10 years’ progressive experience in media relations, social media, and corporate communications roles preferably in the energy industry.
• Demonstrated leadership capabilities, including experience mentoring or managing junior talent.
• Deep knowledge of media relations, digital and social media platforms.
• Proven experience in leading media and social media response during crisis or high-stakes public issues.
• Expertise in media and social listening tools – for example Meltwater, and analytics platforms.
• Strong interest in using AI to improve efficiency, drive innovation and support on-the-job upskilling for peers.
• Strong understanding of media relations, stakeholder engagement and reputation management.
• Excellent writing, editing and storytelling skills for multiple platforms, including video development and design tools such as Canva for social media graphics and design.
• Long-standing established relationships with members of the news media, especially with energy and business reporters.
• Experience supporting Disclosure and Investor communications and knowledge of regulatory requirements that help determine whether disclosure is required.
• Experience providing counsel to executive leaders.
• Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

• Willingness and ability to travel as required.
• May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together. 

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day.  We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.